These terms govern your use of NearLoka. The right column gives you the plain-English version — but the left column is what's legally binding.
By accessing or using the NearLoka platform at nearloka.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
NearLoka Inc. ("NearLoka", "we", "us", "our") operates the Service.
By using NearLoka, you agree to these terms. If you don't agree, please don't use the service.
NearLoka is an AI search visibility platform for local businesses. The Service includes:
The AI platforms we scan are operated by third parties and change frequently. We may add, remove, or substitute AI platforms from our scanning coverage at any time as platforms evolve, change their terms, or become unavailable. Your LokaSignal Score always reflects the platforms we successfully measured for your scan, and we show you exactly which platforms those were. We do not guarantee that any specific AI platform will remain part of the Service.
NearLoka scans AI search engines to measure how visible your business is, gives you a score, and coaches you on how to improve. AI engines come and go — that's their nature, not ours. We may change which engines we scan, and we'll always show you exactly which ones your score is based on.
You must be at least 18 years old and capable of forming a binding contract to use the Service.
You represent that you are the owner, operator, or authorized representative of any business you register on NearLoka.
You must be 18+ and authorized to manage the business you're scanning.
To access certain features, you must create an account with a valid email address and password.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You agree to notify us immediately of any unauthorized use at support@nearloka.com.
We reserve the right to suspend accounts suspected of unauthorized access or abuse.
Keep your login credentials safe. You're responsible for activity on your account. Contact us immediately if you suspect unauthorized access.
The Service allows you to connect third-party accounts including Google Business Profile, Apple, and Yelp. By connecting:
You may disconnect any third-party integration at any time from your dashboard settings.
You can connect Google, Apple, and Yelp to pull in your business data. You must be authorized to manage the listing. You can disconnect at any time.
SMS features are not currently offered. We plan to introduce SMS notifications in the future; when we do, they will be strictly opt-in, delivered via a disclosed provider, and this section will be updated with full consent terms before any messages are sent.
We don't text you today. When we add SMS later, it'll be strictly opt-in and we'll update these terms first.
Certain features require a paid subscription. By subscribing:
Founding Member Pricing. Our Founding Member offer is limited to the first 200 paying customers. Founding Member subscriptions are price-locked at the rate displayed at purchase ($29/month for the Growth plan) for thirty-six (36) months from the subscription start date. During this lock period, we will not increase the price of an active Founding Member subscription. If a Founding Member subscription is cancelled, the locked rate is not guaranteed on re-subscription. After the 36-month lock period, standard pricing terms apply with at least 30 days' notice.
Price Changes (non-founding plans). For all other plans, we reserve the right to change pricing with 30 days' notice. Price changes do not apply to your current billing cycle.
Cancel anytime from your dashboard. Founding members (first 200): your $29/mo is locked for 3 full years from signup — we can't and won't raise it during that time. Other plans get 30 days' notice before any price change.
The Service uses artificial intelligence to generate search visibility scores, recommendations, and coaching content. You acknowledge that:
AI scores may fluctuate slightly between scans — that's the nature of AI, not a defect. We provide visibility insights, not guarantees of specific business outcomes.
You agree not to:
Use NearLoka responsibly. Don't scrape, reverse-engineer, impersonate, or abuse the platform. Also: don't use NearLoka to build a NearLoka competitor, don't resell access, and talk to us first before publishing benchmarks or security-testing the platform.
The Service — including its design, LokaSignal scoring methodology, intent engine algorithms, UI components, and content — is the property of NearLoka Inc. and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to use the Service for your business purposes in accordance with these Terms.
Your business data remains yours. We claim no ownership over your business information, reviews, or other data you provide or authorize through third-party integrations.
License to Your Data. You retain ownership of your business data. You grant NearLoka a non-exclusive, worldwide, royalty-free license to use the data you provide or that we collect about your business to operate, provide, maintain, and improve the Service — including running scans, computing your LokaSignal Score, and generating coaching and content for you through Hello Loka.
Aggregated Data. We may create and use aggregated, de-identified data derived from use of the Service (for example, industry-level visibility statistics) that does not identify you, your business, or any individual. NearLoka owns this aggregated data and may use it for any lawful purpose, including publishing industry insights and benchmarks.
Our technology is our intellectual property. Your business data remains yours — we claim no ownership over it. Your data stays yours — you give us permission to use it to run the product for you. We may build anonymous industry statistics from everyone's data combined; those never identify you.
If you send us feedback, suggestions, or ideas about the Service (including through Hello Loka), you agree we may use them freely and without restriction or compensation to improve NearLoka. This never includes your business data itself, which remains covered by the Intellectual Property and Privacy terms.
If you suggest an improvement, we can build it — no strings. Your business data is not 'feedback.'
We may identify you as a NearLoka customer and display your business name and logo in our customer lists and marketing materials. If you'd rather we didn't, email support@nearloka.com and we'll stop further use promptly.
We may say 'trusted by [your business]' in our marketing. Don't want that? One email and we stop.
You may request an export of your scan history, score data, and business information at any time by emailing support@nearloka.com.
We will provide your data in a machine-readable format (JSON or CSV) within 30 days of your request.
Your data is portable. Request an export anytime and we'll provide it in JSON or CSV format.
We strive to keep the Service available 24/7 but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable advance notice when possible.
Support. Support is provided by email at support@nearloka.com during U.S. Pacific business hours on business days. We target a first response within two (2) business days, with paid-subscriber requests prioritized. We'll always do our best to resolve issues quickly, but resolution times vary with complexity.
No SLA During the Founding Period. During the founding/beta period, the Service is provided without an uptime service-level agreement or service credits. NearLoka is not liable for downtime, data loss, or service interruptions caused by third-party providers, force majeure events, or circumstances beyond our reasonable control.
We aim for high uptime but can't guarantee it. Email support@nearloka.com — we aim to reply within 2 business days, paying members first. No formal uptime SLA during the founding period — we're a small team building fast, and we'd rather be honest about that.
To the maximum extent permitted by law, NearLoka Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including loss of revenue, data, or business opportunities.
Our total liability for any claim arising from the Service shall not exceed the amount you paid to NearLoka in the twelve (12) months preceding the claim.
We're not liable for indirect damages. Maximum liability is capped at what you've paid us in the past 12 months.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that AI scan results are complete, accurate, or reflective of actual consumer search behavior.
The service is provided as-is. AI results are informational — not guaranteed to be perfectly accurate or complete.
You agree to indemnify and hold harmless NearLoka Inc., its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
If your misuse of NearLoka causes us legal trouble, you're responsible for the associated costs.
We may suspend or terminate your access to the Service at any time for violation of these Terms, with notice when reasonably possible.
You may cancel your account at any time from your dashboard settings or by emailing support@nearloka.com.
Upon termination, your right to use the Service ceases immediately. Sections related to intellectual property, limitation of liability, indemnification, and governing law survive termination.
We may also suspend access to the Service, with notice where practicable, if: your account is 30 or more days overdue on payment; your use risks harm to other customers or to the security, availability, or integrity of the Service; or changes in law require it.
You can cancel anytime. We can terminate accounts that violate these terms. Certain legal provisions survive after termination. We can pause accounts for serious non-payment, platform-harming behavior, or legal requirements — with a heads-up whenever we can.
We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect.
Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
We maintain a version history at nearloka.com/legal.
We'll give you 14 days' notice before changing these terms. Version history is available at nearloka.com/legal.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws provisions.
Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court.
You agree to resolve disputes on an individual basis and waive any right to participate in a class action.
Delaware law applies. Disputes are resolved through arbitration, not class action lawsuits.
For any questions about these Terms:
Email: support@nearloka.com
Website: nearloka.com/legal
NearLoka Inc.
These Terms of Service are effective as of July 14, 2026 (v2.1).
Questions about these terms? Email support@nearloka.com. We're happy to help.