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How your score works, how scans run, pricing, and getting found by AI. Ask Hello Loka, or browse by topic. For your own business, run a free scan or sign in.

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Hi! I can explain how your visibility score works, how scans run, pricing, or how to get recommended by AI. For details about your own business, run a free scan or sign in to your dashboard. What would you like to know?

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Getting started

Do I need a Google Business Profile?

No. You can run a scan and get your full LokaSignal Score without a GBP. Connecting your GBP unlocks additional features like review management and listing monitoring, coming with our GBP integration.

How do I contact support?

Email support@nearloka.com. We respond within 24–48 hours. For instant answers, use the search bar above or Hello Loka inside your dashboard.

How do I run my first scan?

Go to nearloka.com, enter your business name and city, and click Get My Score. Takes under 2 minutes. No login or credit card required.

Is my data safe?

Yes. We never modify your listings without your explicit permission. Your data is encrypted and used only to analyze your AI visibility signals. We do not sell your data to anyone.

Can I change my account email?

Email support@nearloka.com from your current address and we'll help you update it securely.

Can I delete my data?

Yes. Email support@nearloka.com and we'll process your deletion request. Details are in our Privacy Policy.

How do I create an account?

Your free scan doesn't require an account at all. When you subscribe, you create your account during checkout. Use the same email you pay with, since that's how we connect your subscription to your dashboard.

I can't log in. What should I do?

Make sure you're signing in with the same email you used at checkout. If you've forgotten your password, use the reset option on the sign-in page. Still stuck? Email support@nearloka.com and we'll get you in.

What data do you collect about my business?

We analyze publicly available information: your website, public reviews and listings, and how AI platforms respond to real searches about businesses like yours. We don't access anything private, and we never modify your listings without explicit permission.

Scan

How is this different from SEO?

SEO tools optimize for Google search results, the blue links. NearLoka optimizes for AI recommendations: what ChatGPT, Gemini, Perplexity, and Claude say when someone asks for a business recommendation. These are completely different systems with different ranking signals. A business can rank number 1 on Google and be completely invisible to AI.

How long does a scan take?

Under 2 minutes. No login required for your first free scan.

How often is my score updated?

You can re-scan anytime to refresh your score and track how your AI visibility changes over time.

Which AI platforms do you scan?

We scan ChatGPT, Gemini, Perplexity, and Claude, the four platforms where most AI-driven local recommendations happen today. We run dozens of real searches your customers might use and check whether your business appears.

My scan couldn't find my business. What now?

Double-check the business name and city spelling first: small differences matter. If your business still doesn't appear, use the manual entry option to add your details directly and we'll scan from there.

My scan seems stuck or failed

Scans finish in under 2 minutes. If it's been longer, refresh the page and run it again. If it keeps failing, email support@nearloka.com with your business name and we'll investigate.

My score seems lower than I expected

Your score reflects how often AI actually recommends you across dozens of real searches. It's often lower than owners expect, because AI visibility is a different game from Google ranking. Open Hello Loka and ask why: it will walk through your score breakdown and show exactly where the points are going missing.

Scoring

Does a higher score mean more customers?

It can: when someone asks ChatGPT "best dentist near me" and your practice shows up consistently, those are people who might otherwise have gone elsewhere finding you instead. Your score measures how often AI recommends you, not foot traffic, so on its own it can't promise more customers. It shows where you stand at the moment of AI-driven discovery, and what to fix next.

What is my LokaSignal Score?

Your LokaSignal Score is a number from 0 to 100 that answers one question: when someone nearby asks ChatGPT, Gemini, Perplexity, or Claude to recommend a business like yours, how often do you actually show up? Think of it like a batting average. It reflects your consistent performance across hundreds of real AI searches, not just one moment in time.

What's a good score?

Under 40 is Invisible: AI rarely recommends you. 40–59 is Emerging: AI is starting to notice you, but you're not a first pick yet. 60–74 is Discoverable: AI finds you for some searches but misses others. 75–89 is AI Favorite: you're recommended regularly and reliably. 90–100 is Market Leader: AI recommends you consistently across nearly every relevant search. Most businesses start in the Emerging or Discoverable range; your Fix Plan shows the fastest path up.

Why does my score sometimes change even when I haven't done anything?

Because AI does. ChatGPT, Gemini, Perplexity, and Claude update constantly, sometimes daily. A score drop doesn't always mean you did something wrong. It can mean the AI landscape shifted around you. That's what NearLoka's Monday scan is for: it shows you what changed since the week before.

Pricing

Can I cancel anytime?

Yes. Cancel from your dashboard under Manage Subscription. Your access continues until the end of your current billing period. No contracts, no cancellation fees, no questions asked.

Is there a founding member offer?

No. NearLoka has one plan: $49 a month billed monthly, or $39 a month billed yearly ($468 a year), with a 30-day free trial (a card is required to start it). There's no founding-member rate, no introductory price and no other tier.

Is there a free trial?

Yes. NearLoka starts with a 30-day free trial, and a card is required to start it. After the trial it's $49 a month billed monthly, or $39 a month billed yearly ($468 a year). It renews automatically, and you can cancel anytime from your dashboard. Before any of that, your free scan shows your LokaSignal Score, your competitors and your top fixes, with no account needed.

What if my score doesn't improve?

Hello Loka gives you a prioritized fix plan, and re-scanning lets you track your score over time as you apply it. If you're not satisfied at any point, you can cancel anytime: no contracts, no questions.

What is your refund policy?

Refunds are handled on a case-by-case basis at our discretion. You can cancel anytime from your dashboard and keep access through the end of your billing cycle.

Hello Loka

How is Hello Loka different from just asking ChatGPT?

Hello Loka knows your business specifically: your score, your competitors, your scan results, your location. ChatGPT gives generic advice. Hello Loka gives you a ranked fix list based on your actual data, with ready-to-use drafts tailored to your business.

Is Hello Loka available on mobile?

Yes. The dashboard and Hello Loka are fully mobile-accessible via your browser.

What does Hello Loka do?

Hello Loka is your AI visibility coach inside the dashboard. It explains your score in plain language, walks you through fixes in priority order, drafts content for you: FAQs and business descriptions. It also answers any question about your business visibility. It's like having an AI advisor on call.

Getting found by AI

Can NearLoka manage my reviews for me?

Review management is coming with our GBP integration. Today, Hello Loka helps you draft responses; connecting your profile for direct management is on the way.

Do reviews affect my AI visibility?

Yes. Reviews are one of the strongest signals AI platforms lean on when deciding who to recommend. That's why Reviews is one of the components in your score breakdown. Volume, recency, and how you respond all play a part.

How should I respond to reviews?

Respond to every review, positive or negative. It signals an active, trustworthy business.

What is LokaPages?

LokaPages is live, and your LokaPage is the core of your NearLoka plan. It's a page about your business built to be read and cited by AI platforms, so AI can clearly see who you are, what you offer, and why you're worth recommending. It carries only facts that have a source or that you approved, and it's rebuilt when you publish from the Your LokaPage screen. It lives at your business's own address on lokapages.com, and you can put it on your own domain, at ai.yourbusiness.com, so your main website stays exactly as it is: on Your LokaPage, tap your page's address, then Connect. You sign in to your domain provider once (about 5 minutes), and the new address usually works within the hour, at most a day. It's designed to strengthen your visibility signals, not to guarantee citations.

When does LokaPages launch?

It's live now. Open Your LokaPage in the sidebar to see your page, check the answers on it, and publish it. You can also put it on your own domain, at ai.yourbusiness.com: on Your LokaPage, tap your page's address, then Connect.